FAQ

Frequently asked questions

Answers to the most common questions about our services.

How do I get a Hotspot connection?

Buy an hourly, daily or weekly plan, then connect within seconds through our captive portal — no commitment.

What payment methods do you accept?

Mobile Money, card and prepaid voucher, directly from your client portal.

Does PPPoE require an installation?

Yes, installation and technical support are included with our PPPoE plans for home and office.

Do your plans require a commitment?

No. Our plans are daily, weekly or monthly, with no binding contract.

How do I track my usage and invoices?

Your online client portal gives you 24/7 access to your payment history, invoices and plan top-ups.

How do I contact support?

By phone, WhatsApp or the contact form, Monday to Saturday from 8:00 AM to 6:00 PM. Our network itself is monitored continuously.

Do you offer services for other operators?

Yes: RADIUS authentication, WhatsApp Business API and SMS gateway are available for infrastructure needs beyond our own subscribers.

How do I change the site language?

Use the globe icon in the navigation bar to switch between French and English.

A question about our plans?

Our team will help you choose the right solution for your needs.